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We aim to dispatch orders within 3 working days, so if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do wish to cancel an order, you must advise us urgently via email to orders@hideaway.online. If you would like to change anything about an order you must also contact us urgently via email to avoid having to pay for delivery again. Please choose carefully. We cannot be held responsible if you change your mind.

Returns Policy

As our products are of a personal care nature we do not accept returns or exchanges of unopened, opened, and/or used products. We also do not accept returns or exchanges due to change of mind, you are liable for the scent/items you purchase. If your product is returned to us, you are liable for any shipping costs incurred. If you receive faulty or damaged products; or receive the wrong order please contact us within 30 days of purchase.

Damaged Parcels

We're very sorry if the hideAWAY products you looked forward to receiving have arrived damaged. We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or jostled en-route to your house. If you send these products back to us within 14 days of receiving them, we will offer you an exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us.

Nothing in these Terms and Conditions affects your statutory rights.

Our Return address:


Unit 4/36 Central Drive, Burleigh Heads, 4220 QLD AUSTRALIA

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