Cap replacement
Damaged cap? We'll sort it.
Tell us which perfume and what's happening to the cap. It takes two minutes, and a real person on our team reads every request.
Your details.
Your order number is in your order confirmation email. If you can spot a batch number on the bottle or box, add that too.
What happens next.
- We email you backA real person on our team replies to the email address you gave us.
- Send us a photoReply with a photo of the cap so we can match it to its batch.
- Your replacement is on its wayWe'll let you know when it ships.
Something else wrong with your order? Here's how returns work.