Fairy Floss Lip Balm

While we aim to dispatch your order within 3 business days, we may need up to 5 business days due to the high volume of orders passing through our system.

Please note, that this does not include weekends and public holidays.

Once you’ve placed your order, we’ll send a confirmation email with your tracking number inside. Just click the link in the email to see where your goodies are at!

Still looking? You can also head to our Help Centre and click “Track My Order.”

Because our products are made for you (and your body), we can’t accept returns or exchanges—even if you change your mind. Sorry!

BUT, if your order arrives damaged, faulty, or not quite right, flick us a message at hello@hideaway.online within 30 days of purchase. We’ll make it right—pinkie promise 💕

Alternatively, you can submit a return via our Help Centre.

Our perfumes are made to go the distance, lasting all day long—but how long they last depends on your skin type.

Tip: Perfume clings better to moisturised skin, so try layering with our Body Custard for maximum staying power!

We feel you—shopping for scents online is tricky. Everyone’s skin chemistry is different, so what smells like a dream on one person might not be your vibe.

Unfortunately, we don’t accept returns if the scent just isn’t your style due to the nature of our products.

If you still have a question, hit up our customer care team at hello@hideaway.online and we’ll do our best to sort it out. We’re here to help!

Most of our products are made using the best plant-based ingredients we can get our hands on. We like to keep things clean, kind, and full of goodness. Check individual product pages for vegan details—because we’re all about transparency (and fabulous skin).