We aim to dispatch your order within 3 working days but at times we may need 7 days in times of high volumes. Please allow a little longer if you have selected custom items.
We offer you a range of delivery options for your products. Our delivery options are:
- E-Parcel Express Parcels
- E-Parcel Regular Parcels
Will be issued via email by the Hideaway Team as part of the processing of your order and can be viewed at https://auspost.com.au/parcels-mail/track.html#/track
Or for International Customers, at http://www.dhl.com.au/en/express/tracking.html
Please note that Australia Post offer EXPRESS postage which means that your transit time is faster if this option is selected BUT here at Hideaway, we process each order in the order they are received regardless of your postage method selection. In busy times, or if you select custom items, the processing of your order can take 3-7 business days. Please also allow for weekends when the Post Office is closed so we can’t drop your parcel off.
Once the goods have been accepted for delivery by the postal contractor that we cannot be responsible for the delivery. Please ensure that the shipping address you provide is complete & accurate. We cannot take any responsibility for incorrect entry of address details. The customer is liable for any additional shipping cost incurred by us due to incorrect address details provided.
We do not offer Split Delivery.