Shipping


Dispatch

We aim to dispatch your order within 3 business days but at times we may need up to 7 - 10 business days in times of high volumes. Please allow a little longer if you have selected custom items. After the order has been dispatched, you can expect the delivery time frames listed below. 

Delivery Options

Australia
Express Post: Please allow 2 - 4 business days* after receiving your Shipping Confirmation e-mail.
Regular Post: Please allow up to 10 business days* after receiving your Shipping Confirmation e-mail.

*Delivery times may vary as Australia Post can experience delays from time to time which are beyond our control. During the COVID-19 pandemic, we ask for your patience as we work through slower than usual logistics.

Overseas
International Standard: Please allow 5 - 15 business days* after receiving your Shipping Confirmation e-mail.
International Express: Please allow 4 – 7 business days* after receiving your Shipping Confirmation e-mail.

*Delivery times may vary as the Courier can experience delays from time to time which are beyond our control.

    Tracking Numbers

    Will be issued via email by the Hideaway Team as part of the processing of your order and can be viewed at https://auspost.com.au/parcels-mail/track.html#/track

    Processing Time

    Please note that Australia Post offer EXPRESS postage which means that your transit time is faster if this option is selected BUT here at hideAWAY, we process each order in the order they are received regardless of your postage method selection. In busy times, or if you select custom items, the processing of your order can take 3-10 business days. Please also allow for weekends when the Post Office is closed.

    Responsibility

    Once the goods have been accepted for delivery by the postal contractor we cannot be responsible for the delivery. Please ensure that the shipping address you provide is complete & accurate. We cannot take any responsibility for incorrect entry of address details. The customer is liable for any additional shipping cost incurred by us due to incorrect address details provided.

    Split Delivery

    We do not offer Split Delivery.

    Free Shipping

    Australia: Free Standard Shipping for orders over $75 AUD.
    New Zealand: Free Standard Shipping for orders over $110 AUD.

    U.S. & EU (incl. UK): Free Standard Shipping for orders over $150 AUD.
    We reserve the right to change/remove our Free Shipping policy at any time.