Due to unprecedented circumstances surrounding the global COVID-19 pandemic, postal services and supply chains are backlogged across most of the world. Expect a delay of up to 10 additional business days domestically, or up to 1 month internationally. At this time we ask for your patience, as orders and products might be delayed due to matters outside of our control. Please refer to our couriers list on what delays to expect, and whether or not we can still deliver to your country during the COVID-19 pandemic.
We aim to dispatch your order within 3 business days but we may need up to 10 -15 business days in times of high volumes or during Sale Events. You will first receive an order confirmation email when you successfully order a product. You will then receive a shipping confirmation email once your order is ready to dispatch (after up to 15 days as listed above). After the order has been dispatched, you can expect the delivery time frames listed below.
Aramex: Please allow 10 business days for all orders dispatched with Aramex shipping. We do not recommend selecting Aramex if you live in a regional area of Australia not serviced by this courier as your order will take longer than this time frame. Please do not select if shipping to a parcel collect, parcel locker or PO box.
Australia Post Express Post: Please allow 2-4 business days* after receiving your Shipping Confirmation email. Your shipping confirmation email can take up to 15 business days during Sale Period.
Australia Post Standard Post: Please allow up to 10 business days* after receiving your Shipping Confirmation email.
*Delivery times may vary as Australia Post and Aramex can experience delays from time to time which are beyond our control. During the COVID-19 pandemic, we ask for your patience as we work through much slower than usual delivery times.
International Standard: Please allow 5-15 business days* after receiving your Shipping Confirmation email.
International Express: Please allow 4-7 business days* after receiving your Shipping Confirmation email.
*Delivery times may vary as the Courier can experience delays from time to time which are beyond our control. During the COVID-19 pandemic, we ask for your patience as we work through much slower than usual delivery times of up to an additional 10-20 business days or more.
Once dispatched you will receive a Shipping Confirmation which will include your Tracking ID. Place the ID into either the Australia Post Website https://auspost.com.au/mypost/track/#/search or Aramex https://www.aramex.com.au/ to be kept in the loop with all your parcels updates.
*International hunnies!! Once your parcel has arrived into your country, pop the Tracking ID into your local courier service to obtain more info.
USA - https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=
NZ - https://www.nzpost.co.nz/tools/tracking
UK - https://www.royalmail.com/track-your-item#/
CANADA - https://www.canadapost.ca/cpc/en/home.page
UNIVERSAL TRACKING APP - http://parcelsapp.com/en
Please note that Australia Post offer EXPRESS postage which means that the transit time of your order (once dispatched) is faster. Choosing EXPRESS postage does not mean your order will be dispatched faster - rather it means your order will be shipped to you via Australia Post's EXPRESS network once dispatched. Please also allow for weekends when the Post Office is closed.
Once the goods have been accepted for delivery by the postal contractor we cannot be responsible for the delivery. Please ensure that the shipping address you provide is complete & accurate. We cannot take any responsibility for incorrect entry of address details. The customer is liable for any additional shipping cost incurred by us due to incorrect address details provided.
Unfortunately we do not offer Split Delivery of your order. However, at times we may be required to send orders in split shipments depending on stock restrictions.
During periods of high volumes, there might be additional wait times as some of our products will be made to order.
Australia: Free Standard Shipping for orders over $85 AUD.
Not Available during Sale Periods
We reserve the right to change/remove our Free Shipping policy at any time. Free shipping codes are not eligible for EXPRESS shipping.