An update from Hideaway
A message from our CEO
Hideaway is still trading and we are here to stay
To our valued Hideaway Community,
Following the recent media coverage regarding the liquidation of Platinum Investment Group Pty Ltd (the company which previously operated Hideaway Online), the business is transitioning into a phase of new ownership, during this time orders continue to flow in and dispatch daily from our warehouses. All existing customer rewards and points will transfer and continue to accumulate.
If you are currently waiting for your order to be delivered, or have any concerns please reach out to our amazing support team and we will ensure your query is prioritized and handled by a real person.
As this transition occurs, our focus is to ensure we have class leading processes and the highest level of customer service as we take Hideaway across Australia and Globally. The brand, the website, social pages, our exciting product range, in store sales and everything you love about Hideaway still remains!!
On behalf of the whole team, we can’t wait to share more with you soon!!
Warmly
Chris Dobson
CEO